1. Introduction

Vaahan Connect respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains the types of information we may collect, how we use it, and the choices available to users of the Vaahan Connect application, website and related services.

2. Information We May Collect

Depending on how you use Vaahan Connect, we may collect information such as:

• Name, mobile number and recovery email address.
• Vehicle-related information such as vehicle number, vehicle type and owner/driver details provided by the user.
• Emergency contact information where voluntarily provided.
• Delivery address and order-related information when a QR sticker is ordered.
• QR sticker assignment, activation, lost/disabled status and related activity.
• Notification, communication and contact-permission settings.
• Payment transaction references, order status and payment verification status associated with purchases.
• Technical information needed to operate, secure and improve the application and services.

3. How We Use Information

We may use information to:

• Create and manage user accounts.
• Register and manage vehicles.
• Associate and manage Vaahan Connect QR stickers.
• Deliver vehicle-related alerts and communication requested through the service.
• Process and manage QR sticker orders.
• Verify payment status and maintain order records.
• Provide customer support and respond to enquiries.
• Protect the service from misuse, fraud and security threats.
• Maintain, troubleshoot and improve Vaahan Connect.

4. Vehicle QR Communication

Vaahan Connect is designed to allow communication relating to a vehicle without requiring the vehicle owner's personal mobile number to be publicly displayed on the vehicle.

Communication options made available to a scanner may depend on the preferences and permissions selected by the registered user.

5. Payments

Payments for eligible Vaahan Connect products or services may be processed through third-party payment service providers such as Razorpay.

Payment providers process payment information in accordance with their own terms and privacy practices. Vaahan Connect may retain transaction identifiers, order references, payment status and verification information required to complete and support an order.

6. Service Providers

Vaahan Connect may use third-party technology and service providers to operate the application and website, including cloud infrastructure, authentication, database, notification, hosting and payment-processing services.

These providers may process information only as necessary to provide their respective services and subject to their applicable terms and privacy policies.

7. Information Sharing

We do not intend to sell users' personal information. Information may be shared where reasonably necessary:

• To provide or operate Vaahan Connect services.
• With service providers supporting the platform.
• To process payments and orders.
• To comply with applicable law or lawful requests.
• To investigate fraud, abuse, security incidents or violations of applicable terms.

8. Data Security

We use reasonable technical and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure or destruction.

However, no internet-based service or electronic storage system can be guaranteed to be completely secure.

9. Data Retention

Information may be retained for as long as reasonably necessary to provide the service, maintain transaction or business records, comply with legal obligations, resolve disputes, prevent abuse and protect the service.

10. User Choices

Users may be able to manage account details, vehicle information, communication permissions and notification preferences within the Vaahan Connect application.

Users may contact us regarding privacy-related requests using the contact details provided below.

11. Children's Privacy

Vaahan Connect is not intended for use by children who are not legally capable of entering into applicable agreements or providing required consent under applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy when our services, legal requirements or business practices change. The updated version will be published on this page with a revised effective date.

13. Contact Us

For privacy questions, requests or concerns, contact:

Vaahan Connect
Email: admin@vaahanconnect.in
Website: www.vaahanconnect.in
India