1. Overview

This Shipping & Delivery Policy applies to physical Vaahan Connect products, including eligible QR sticker orders.

2. Order Processing

Eligible orders are normally processed within 1 to 2 business days after successful payment verification and completion of applicable order checks.

Processing time may be longer where additional verification, customization, stock availability or other operational checks are required.

3. Dispatch

Orders may be dispatched using an appropriate courier, postal or logistics service provider selected by Vaahan Connect.

Dispatch timelines may vary depending on product availability, order volume, destination and operational circumstances.

4. Estimated Delivery Timeline

After dispatch, delivery is generally expected within 5 to 7 business days.

This timeline is an estimate and not a guaranteed delivery date. Actual delivery time may vary depending on the destination, courier operations, public holidays, weather conditions, local restrictions or other circumstances beyond our reasonable control.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including the recipient name, contact details, address, city, state and postal code where applicable.

Vaahan Connect will not be responsible for delays or failed deliveries caused by incorrect, incomplete or outdated address information provided by the customer.

6. Tracking Information

Where shipment tracking is available, tracking details may be shared with the customer through the application, email, messaging channel or other available communication method.

7. Failed Delivery or Returned Shipment

If a shipment is returned because of an incorrect or incomplete delivery address, refusal to accept the shipment or unsuccessful delivery attempts, additional re-shipping charges may apply.

Customers should contact Vaahan Connect support if they wish to request re-dispatch of a returned shipment.

8. Delayed or Lost Shipment

If an order is significantly delayed or appears to be lost in transit, the customer should contact Vaahan Connect so that the shipment status can be reviewed with the applicable delivery service provider.

Depending on the outcome of the review, Vaahan Connect may arrange a replacement, re-dispatch or other appropriate resolution.

9. Damaged or Incorrect Item

If a customer receives a damaged, defective or incorrect QR sticker, the customer should contact Vaahan Connect within 7 days of delivery.

Please refer to our Refund & Cancellation Policy for additional information regarding eligible resolutions.

10. Shipping Charges

Any applicable shipping or delivery charges will be displayed as part of the order process where relevant.

Re-shipping charges may apply where a previous delivery failed because of incorrect customer-provided information or unsuccessful delivery attempts.

11. Service Area

Availability of shipping may depend on the customer's location and the areas supported by our delivery partners.

12. Contact Us

For shipping, delivery or tracking-related enquiries, contact:

Vaahan Connect
Email: admin@vaahanconnect.in
Website: www.vaahanconnect.in
India