1. Overview

This Refund & Cancellation Policy applies to eligible purchases made through Vaahan Connect, including orders for physical Vaahan Connect QR stickers.

2. Order Cancellation

A customer may request cancellation of an order before the sticker has been dispatched, activated, personalized or assigned for fulfilment.

Once an order has entered any of these stages, cancellation may no longer be available because the sticker may already be associated with a specific order, vehicle or fulfilment process.

3. How to Request Cancellation

To request cancellation of an eligible order, contact Vaahan Connect as soon as possible using the email address below and provide the relevant order details.

Email: admin@vaahanconnect.in

4. Damaged, Defective or Incorrect Stickers

If a customer receives a damaged, defective or incorrect QR sticker, the customer should contact Vaahan Connect within 7 days of delivery.

The customer may be asked to provide reasonable supporting information, such as the order number, photographs of the received item and a description of the issue.

After verification, Vaahan Connect may provide an appropriate replacement or refund depending on the circumstances.

5. Refund Eligibility

A refund may be approved in situations including:

• An eligible order is successfully cancelled before dispatch, activation, personalization or assignment for fulfilment.
• A damaged, defective or incorrect sticker is reported within the applicable 7-day period and the claim is verified.
• A duplicate payment is confirmed.
• Payment was successfully debited but the corresponding order could not be completed, subject to payment verification.
• Another situation where Vaahan Connect determines that a refund is appropriate after review.

6. Non-Refundable Situations

Except where required by applicable law or where Vaahan Connect approves otherwise, refunds may not be available where:

• The sticker has already been activated, personalized or assigned to a vehicle.
• The order has already been dispatched.
• The customer provided incorrect information that resulted in fulfilment or delivery issues.
• The request is made outside the applicable reporting period for damaged, defective or incorrect stickers.
• The sticker was damaged through misuse, alteration or improper handling after delivery.

7. Duplicate or Failed Payment Issues

If a payment appears to have been charged more than once, or if an amount was debited but the order was not completed, Vaahan Connect will verify the payment records with the applicable payment service provider.

Where a duplicate or refundable payment is confirmed, the applicable refund will be processed to the original payment method.

8. Refund Processing Timeline

Once a refund is approved, Vaahan Connect will normally initiate the refund within 5 to 7 business days.

After the refund is initiated, the time taken for the amount to appear in the customer's account may vary depending on the bank, card network, UPI provider or payment service provider.

9. Original Payment Method

Approved refunds will normally be returned to the original payment method used for the transaction unless another method is required by applicable law or agreed in exceptional circumstances.

10. Shipping Charges

Where an order has already been dispatched, shipping or delivery charges may not be refundable except where the refund relates to an incorrect, damaged or defective item or where otherwise required by applicable law.

11. Contact Us

For cancellation, refund or payment-related questions, contact:

Vaahan Connect
Email: admin@vaahanconnect.in
Website: www.vaahanconnect.in
India